SHIPPING & RETURNES
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across Australia, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to us for dispatch within 24 hours after the order is placed.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. National Delivery usually takes about 2–5 business days.
RETURN & EXCHANGE POLICY
Thanks for shopping at Journext!
If you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your Account (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.